Each Mindbloom program includes scheduled clinician video consults — these are your key touchpoints to review progress, adjust treatment, and order new prescriptions.
Regular Clinician Consults
As a new client, you'll meet with your clinician at two key points:
Before Session 1: Initial approval consult to get started on treatment.
After Session 2 (before Session 3): Follow-Up consult to review your progress and determine next steps.
Sublingual (tablet) clients: Your clinician will confirm your dose for Sessions 3–6. You can complete Session 3 within 72 hours to 1 week after Session 2, once you've received dosing instructions.
Injectable (SQ) clients: This consult is required before you can schedule Session 3. Do not schedule Session 3 until after this consult — your clinician will review your progress and order your prescription for the remaining sessions.
If you have a consult remaining, you can schedule it from the Home tab once your next prescription is eligible.
If you’ve used all your consults and need a new prescription, you’ll need to purchase a new program to book another consult.
Injectable Refills Between Consults
If you're using injectables, you'll likely be prescribed enough for 2-3 sessions, with with refills for the remaining 3-4 sessions.
Refills are not used for tablets since they do not expire as quickly.
If your current prescription includes refills:
When your refill becomes eligible, you’ll see the option to request it directly in the app.
If it’s not yet eligible to refill, you’ll see in the app when you can pre-order or request it based on your refill schedule.
Refills cannot be processed until the eligibility date.
Clinician Check-Ins
If you’re not due for a refill or new prescription yet but want to discuss your treatment, you can request a clinician check-in at any time. Common reasons include:
Concerns about dosage
Noticing changes in symptoms or side effects
Major health or life updates
To request a check-in, message the Support team. They’ll send you a link to schedule a short video call with your clinician.
Summary
Regular video consults are built into your program for new prescriptions.
Refills can be requested in the app when eligible.
You can request a clinician check-in anytime for treatment questions or updates.
Refill Eligibility
Because ketamine is a controlled substance, prescriptions and refills can only be provided after the full days supply period has passed, regardless of how quickly the medication is taken. Federal regulations set strict limits on refill timing based on the prescribed duration, not actual use.