We understand that life circumstances can change unexpectedly. Our goal is to support you at every step of the way. Refund and cancellation eligibility depends on how far along you are in your treatment program.

Frequently Asked Questions

How does the refund structure work?

Mindbloom’s refund eligibility is based on the stage of your program. If you decide to cancel or are deemed ineligible to continue the treatment, you’ll only pay for the care and resources you’ve already received. You’ll be refunded the amount paid minus care and resources delivered.

What happens if I become ineligible for treatment during an ongoing program?

Clients may be disqualified during an ongoing program if they are found to have violated clinical protocols, or if a newly identified health concern makes them unfit to continue treatment. In these cases, the refund eligibility will depend on the status of your prescriptions and Bloombox delivery. Please refer to the program-specific refund policies below for details on charges at each stage.

When should I expect my refund?

Refunds are typically processed within 5–7 business days of approval and are sent to your original payment method. Processing times may vary depending on your bank or payment provider.

To ensure transparency, we send a confirmation email once your refund is processed. This email includes key details such as transaction references that your bank can use to trace refunds if necessary.

What should I do if my refund is delayed?

Look for the Confirmation Email: Once your refund is processed, we will send you a confirmation email. Check your spam or junk folders if you don't see this email in your inbox.
Verify the Payment Method: Refunds are only processed back to the same payment method originally used. If the payment method is inaccessible, consult your bank for redirection options.
Check Your Bank Statement: Refunds may take longer than expected due to bank processing times. If it has been more than seven business days, your bank should be the first point of contact.

Refund Policy by Program

New Client - 6 Session Program

More than 24 hours before your clinician consult
Full refund
At your clinician consult – if found ineligible for treatment
Full refund
Less than 24 hours before your clinician consult
$150 cancellation fee
After your clinician determines you are eligible, but before your initial prescription and Bloombox are ordered
$150 cancellation fee
After your initial prescription and Bloombox are ordered, but before your second prescription is ordered
$627 cancellation fee (50% of program cost)
After your second prescription is ordered
Not eligible for refund - $1,254 cancellation fee (full program cost)

New Client - 12 Session Program

More than 24 hours before your clinician consult
Full refund
At your clinician consult – if found ineligible for treatment
Full refund
Less than 24 hours before your clinician consult
$150 cancellation fee
After your clinician determines you are eligible, but before your initial prescription and Bloombox are ordered
$150 cancellation fee
After your initial prescription and Bloombox are ordered, but before your second prescription is ordered
$627 cancellation fee
After your second prescription is ordered
$1,254 cancellation fee (equivalent to 6-session program)
After your second video consult, but before your third prescription is ordered (2nd set of 6 sessions)
$1,404 cancellation fee
After your third prescription is ordered (2nd set of 6 sessions)
Not eligible for refund - $2,148 cancellation fee (full program cost)

New Client - 18 Session Treatment

More than 24 hours before your clinician consult
Full refund
At your clinician consult – if found ineligible for treatment
Full refund
Less than 24 hours before your clinician consult
$150 cancellation fee
After your clinician determines you are eligible, but before your initial prescription and Bloombox are ordered
$150 cancellation fee
After your initial prescription and Bloombox have ordered, but before your second prescription is ordered
$627 cancellation fee
After your second prescription is ordered
$1,254 cancellation fee (equivalent to 6-session program)
After your second video consult, but before your third prescription is ordered (2nd set of 6 sessions)
$1,404 cancellation fee
After your third prescription is ordered (2nd set of 6 sessions)
$2,148 cancellation fee (equivalent to 12-session program)
After your third video consult, but before your fourth prescription is ordered (3rd set of 6 sessions)
$2,298 cancellation fee
After your fourth prescription (3rd set of 6 sessions) is ordered
Not eligible for refund - $2,862 cancellation fee (full program cost)

Returning Client - 6 Session Treatment

More than 24 hours before your clinician consult
Full refund
At your clinician consult – if found ineligible for treatment
Full refund
Less than 24 hours before your clinician consult
$150 cancellation fee
After your clinician determines you are eligible, but before your initial prescription is ordered
$150 cancellation fee
After your prescription is ordered (including if later deemed ineligible to continue)
Not eligible for refund - $954 cancellation fee (full program cost).

Returning Client - 18 Session Treatment

More than 24 hours before your clinician consult
Full refund
At your clinician consult – if found ineligible for treatment
Full refund
Less than 24 hours before your clinician consult
$150 cancellation fee
After your clinician determines you are eligible, but before your initial prescription is ordered
$150 cancellation fee
After your initial prescription is ordered, but before your second prescription is ordered
$954 cancellation fee
After your second prescription is ordered, but before your third prescription is ordered
$1,548 cancellation fee
After your third prescription is ordered
Not eligible for refund - $2,322 cancellation fee (full program cost)