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What is Mindbloom's refund policy?
Updated over a week ago

Your eligibility for a refund or cancellation of future payments depends on the point of the program at which you cancel.

If You're in the New Client Program:

  • Full refund

    • You cancel 24+ hours before your clinician consult

    • At your clinician consult, your clinician determines you are not eligible for treatment

  • You owe $99

    • You cancel less than 24 hours before your clinician consult

    • At your clinician consult, your clinician determines that you are eligible for treatment, but you cancel before the initial prescription, and Bloombox ship

  • You owe $588 (50% of the full-price $1,176 program)

    • You cancel after your initial prescription and Bloombox ship but before your second prescription ships

  • You owe $1,176 (full program charge)

    • You cancel after both your first and second prescriptions have shipped

If You're in a Returning Client 6-Session Program:

  • Full refund

    • You cancel 24+ hours before your clinician consult

    • At your clinician consult, your clinician determines you are not eligible for treatment

  • You owe $150

    • You cancel less than 24 hours before your clinician consult

    • At your clinician consult, your clinician determines that you are eligible for treatment, but you cancel before the prescription ships

  • You owe $768 (full program charge)

    • You cancel after your prescription has shipped

If You're in a Returning Client 18-Session Program:

  • Full refund

    • You cancel 24+ hours before your clinician consult

    • At your clinician consult, your clinician determines you are not eligible for treatment

  • You owe $150

    • You cancel less than 24 hours before your clinician consult

    • At your clinician consult, your clinician determines that you are eligible for treatment, but you cancel before the initial prescription ships

  • You owe $594

    • You cancel after your initial prescription has shipped but before your second prescription ships

  • You owe $1,188

    • You cancel after your second prescription has shipped but before your last prescription ships

  • You owe $1,782 (full program charge)

    • You cancel after all prescriptions have shipped

For further details, please contact us.

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