We understand that life circumstances can change unexpectedly. Our goal is to support you at every step of the way. Refund and cancellation eligibility depends on how far along you are in your treatment program.
Frequently asked questions
How does the refund structure work?
Mindbloom’s refund eligibility is based on the stage of your program. If you decide to cancel or are deemed ineligible to continue the treatment, you’ll only pay for the care and resources you’ve already received. You’ll be refunded the amount paid minus care and resources delivered.
Refund eligibility also includes scenarios such as cancellations before the initial consultation, medical disqualification during the consultation, or cancellations before the prescription or Bloombox shipment, subject to specific conditions.
What happens if I become ineligible for treatment during an ongoing program?
Clients may be disqualified during an ongoing program if they are found to have violated clinical protocols, or if a newly identified health concern makes them unfit to continue treatment. In these cases, the refund eligibility will depend on the status of your prescriptions and Bloombox delivery. Please refer to the program-specific refund policies below for details on charges at each stage.
When should I expect my refund?
Refunds are typically processed within 3–7 business days of approval and are sent to your original payment method. Processing times may vary depending on your bank or payment provider.
To ensure transparency, we send a confirmation email once your refund is processed. This email includes key details such as transaction references that your bank can use to trace refunds if necessary.
What should I do if my refund is delayed?
What should I do if my original payment method is no longer accessible for a refund?
Refunds at Mindbloom are processed back to the original payment method used for the purchase. This policy is enforced by the payment processor to ensure security and prevent fraud.
Mindbloom cannot redirect refunds to a different card or bank account. If your original card has been replaced by the same bank, the refund will usually be routed to the new card automatically.
If your new card is issued by a different bank, Mindbloom cannot process the refund to this new card.
If the original account is no longer accessible, the funds will still be sent to that account. You will need to contact your bank to retrieve the funds.
What should I do if my refund is delayed?
Look for the confirmation email: Once your refund is processed, we will send you a confirmation email. Check your spam or junk folders if you don't see this email in your inbox.
Verify the payment method: Refunds are only processed back to the same payment method originally used. If the payment method is inaccessible, consult your bank for redirection options.
Check your bank statement: Refunds may take longer than expected due to bank processing times. If it has been more than seven business days, your bank should be the first point of contact.
Refund policy by program
Note: Cancellation policies are based on the medication and services received, not the time elapsed between sessions or medication consumed.
Am I committed to the full program?
No. Your clinician orders your medication in two parts, 3 treatment sessions at a time. You can stop treatment at any point, and you'll only pay for care you've received and medication that's already been ordered by your clinician. Never for medication that hasn't been ordered.
How does that work with a payment plan?
A payment plan spreads out the cost of your treatment. It isn't a subscription. If you stop treatment, you only owe for care you've already received and medication that's already been ordered. After your outstanding balance is paid off, your payments stop. If you've already paid more than what you owe, we will refund you the difference.
New Client - 6 Session Program
New Client - 6 Session Program
What you’d pay if you stopped at various points in the process:
More than 24 hours before your clinician consult
Full refund
At your clinician consult, if found ineligible for treatment
Full refund
Less than 24 hours before your clinician consult
Full refund minus $150 for your clinician’s time
After your clinician determines you are eligible, but before your initial prescription and Bloombox are ordered
Full refund minus $150 for your clinician’s time
After your initial prescription (3 treatment sessions of medicine) and Bloombox are ordered, but before your second prescription is ordered
You owe $645 total for care rendered and medication ordered. Anything you’ve paid above that is refunded.
If you’ve paid less, payments continue until $645 is paid. There is no early termination penalty.
After your second prescription is ordered (your remaining 3 treatment sessions)
You owe $1,290 total for care rendered and medication ordered.
If you’re on a payment plan, payments continue until your balance is paid off. There is no early termination penalty.
New Client - 12 Session Program
New Client - 12 Session Program
More than 24 hours before your clinician consult
Full refund
At your clinician consult – if found ineligible for treatment
Full refund
Less than 24 hours before your clinician consult
Full refund minus $150 for your clinician’s time
After your clinician determines you are eligible, but before your initial prescription and Bloombox are ordered
Full refund minus $150 for your clinician’s time
After your initial prescription (3 treatment sessions of medicine) and Bloombox are ordered, but before your second prescription is ordered"
You owe $645 total for care rendered and medication ordered. Anything you’ve paid above that is refunded.
If you’ve paid less, payments continue until $645 is paid. There is no early termination penalty.After your second prescription is ordered (your remaining 3 treatment sessions)
You owe $1,290 total for care rendered and medication ordered.
If you’re on a payment plan, payments continue until your balance is paid off. There is no early termination penalty.After your second video consult, but before your third prescription is ordered (2nd set of 6 sessions)
You owe $1,440 total for care rendered and medication ordered. Anything you’ve paid above that is refunded.
If you’ve paid less, payments continue until $1,440 is paid. There is no early termination penalty.After your third prescription is ordered (2nd set of 6 sessions)
You owe $2,220 total for care rendered and medication ordered.
If you’re on a payment plan, payments continue until your balance is paid off. There is no early termination penalty.
New Client - 18 Session Treatment
New Client - 18 Session Treatment
More than 24 hours before your clinician consult
Full refund
At your clinician consult – if found ineligible for treatment
Full refund
Less than 24 hours before your clinician consult
Full refund minus $150 for your clinician’s time
After your clinician determines you are eligible, but before your initial prescription and Bloombox are ordered
Full refund minus $150 for your clinician’s time
After your initial prescription (3 treatment sessions of medicine) and Bloombox are ordered, but before your second prescription is ordered"
You owe $645 total for care rendered and medication ordered. Anything you’ve paid above that is refunded.
If you’ve paid less, payments continue until $645 is paid. There is no early termination penalty.After your second prescription is ordered (your remaining 3 treatment sessions)
You owe $1,290 total for care rendered and medication ordered.
If you’re on a payment plan, payments continue until your balance is paid off. There is no early termination penalty.After your second video consult, but before your third prescription is ordered (2nd set of 6 sessions)
You owe $1,440 total for care rendered and medication ordered. Anything you’ve paid above that is refunded.
If you’ve paid less, payments continue until $1,440 is paid. There is no early termination penalty.After your third prescription is ordered (2nd set of 6 sessions)
You owe $2,220 total for care rendered and medication ordered.
If you’re on a payment plan, payments continue until your balance is paid off. There is no early termination penalty.After your third video consult, but before your fourth prescription is ordered (3rd set of 6 sessions)
You owe $2,370 total for care rendered and medication ordered.
Anything you’ve paid above that is refunded. If you’ve paid less, payments continue until $2,370 is paid. There is no early termination penalty.After your fourth prescription (3rd set of 6 sessions) is ordered
You owe $2,970 total for care rendered and medication ordered.
If you’re on a payment plan, payments continue until your balance is paid off. There is no early termination penalty.
Returning Client - 6 Session Treatment
Returning Client - 6 Session Treatment
More than 24 hours before your clinician consult
Full refund
At your clinician consult – if found ineligible for treatment
Full refund
Less than 24 hours before your clinician consult
Full refund minus $150 for your clinician’s time
After your clinician determines you are eligible, but before your initial prescription is ordered
Full refund minus $150 for your clinician’s timeAfter your initial prescription (3 treatment sessions of medicine), but before your second prescription is ordered"
You owe $954 total for care rendered and medication ordered.
If you’re on a payment plan, payments continue until your balance is paid off. There is no early termination penalty.
Returning Client - 18 Session Treatment
Returning Client - 18 Session Treatment
More than 24 hours before your clinician consult
Full refund
At your clinician consult – if found ineligible for treatment
Full refund
Less than 24 hours before your clinician consult
Full refund minus $150 for your clinician’s time
After your clinician determines you are eligible, but before your initial prescription is ordered
Full refund minus $150 for your clinician’s time
After your initial prescription (3 treatment sessions of medicine), but before your second prescription is ordered"
You owe $954 total for care rendered and medication ordered.
Anything you’ve paid above that is refunded. If you’ve paid less, payments continue until $954 is paid. There is no early termination penalty.
After your second prescription is ordered (your remaining 3 treatment sessions), but before your third prescription is ordered
You owe $1,548 total for care rendered and medication ordered.
Anything you’ve paid above that is refunded. If you’ve paid less, payments continue until $1,548 is paid. There is no early termination penalty.After your third prescription is ordered
You owe $2,322 total for care rendered and medication ordered.
If you’re on a payment plan, payments continue until your balance is paid off. There is no early termination penalty.
Need help?
If you have questions about your specific situation, please contact us via chat or email us at support@mindbloom.com.