We’re committed to ensuring that treatment is safe and effective for every client. Here’s what happens if you’re found ineligible for treatment:
During Your Initial Clinician Consult
Conditionally approved: If you’re conditionally approved, your clinician will provide specific steps to help you meet eligibility requirements for treatment.
Ineligible: If your clinician determines during your initial consult that you’re not eligible for Mindbloom treatment, the decision is final, and no further action can be taken. You will receive a full refund.
After You’ve Been Approved
Treatment ineligibility during your program: If you are disqualified after approval due to changes in health conditions, protocol violations, or other factors, your eligibility for a refund will depend on the status of your prescriptions and progress within the program. For more details, refer to the refund policy section specific to your program.
If you have additional questions or need further assistance, please contact our Support Team by clicking the yellow message icon at the bottom right of the page.