Skip to main content

What is the overall flow of a returning client program?

Renewal Program Overview: Consult, Sessions, and Integration

Steps to Purchase and Activate a Renewal Program

  1. Complete Your Current Program: Ensure you have completed all six sessions in your current program. Mark the program as completed in the app.

  2. Purchase the Renewal Program: Follow the prompts in the app to purchase your renewal program.

  3. Renewal consult: Schedule a video consult to confirm next steps—route of administration, dosage, and your program plan. Your clinician places the medication order. Repeat every 6 sessions.

    1. Sessions: All sessions are self-led with a Peer Treatment Monitor (PTM) present.

    2. Integration (1:1 with your Guide): You’ll have a 45-minute session you can schedule anytime during your program

    3. Group support: Unlimited Integration Circles.

Detailed Steps

1) Renewal Video Consult

  • Book your renewal consult in the app.

  • Your clinician reviews your progress, confirms eligibility, aligns on route of administration and dosage, and places the medication order.

  • Repeat every 6 sessions for 12 or 18 session programs.

2) Self-Led Sessions (with PTM)

  • Complete all renewal sessions on your own with a PTM present for safety.

  • Sessions spaced out based tailed guidance from your clinician, typically ranging from weekly to monthly sessions

3) Integration Touchpoints

  • 1:1 Integration: Schedule anytime to process insights and get support from your guide.

    • 1 Integration per 6 treatment sessions, scheduled at your convenience

  • Group Integration Circles: Unlimited access during your program

  • Optional: Add more 1:1 integration sessions with your Guide ($59 each)

4) Route of Administration (ROA) Changes

If you want to switch your route of administration (for example from tablets to injectables or vice versa), the process depends on when the change happens and whether the route is new to you:

At a treatment renewal consult (Standard ROA change):

  • Switching to a NEW ROA you've never tried: Your next session will be a Guided Session 1 with your Guide to walk through the "How to take your medicine" video and safety protocol for the new route. No additional fee applies.

  • Switching BACK to a previously tried ROA: No Guided Session is required by policy — you can proceed with self-led sessions. However, your Guide may still recommend a safety meeting based on your specific situation. If your Guide has requested this, please reach out to Support to coordinate scheduling. No additional fee applies.

Mid-program (before your next renewal consult):

  • Available only after your S2 follow-up (new clients) or after 3 sessions in your current 6-session block (returning clients)

  • A ROA change fee applies to cover new medication shipping and additional clinical follow-up

  • Your program will be reset to the start of a new 6-session block to allow for safe re-titration

All ROA changes must be initiated during a clinician consult or coordinated through Support. Reach out to Support if you'd like to discuss switching routes.

5) Medication Refills

  • For clients with subcutaneous (SQ) injectables, 3 sessions of medication are provided per shipment.

  • Refills are requested in the Mindbloom app. You'll receive a prompt in the app when it's time for a refill (details).

Sample Program Cadence - 12-session renewal program:

  1. Renewal Video Consult 1

  2. Sessions 1-3

  3. 1:1 integration #1

  4. Refill Request

  5. Sessions 4-6

  6. Renewal Video Consult 2

  7. Sessions 7-9

  8. 1:1 Integration #2

  9. Refill Request

  10. Sessions 10-12

Related Articles
Did this answer your question?