For the Mindbloom Mobile App
Try each of these steps in order to see if it fixes the issue:
Log out of the app, then log back in.
This will generally fix most temporary errors
Delete and reinstall the app from the App Store or Google Play
Restart your device
For the Web Portal (on desktop or browser)
Check that you have a stable internet connection
Clear your browser’s cache and cookies
Try accessing the site using a different browser
Disable any browser extensions that might interfere
Temporarily disable your firewall or antivirus software
Restart your device
If you've tried these steps and the issue continues, let us know and we'll connect you with an agent to help further.