You can cancel or reschedule your appointment at any time. A may apply based on how close it is to your scheduled session and the type of appointment.
More than 24 hours before your appointment: You can cancel or reschedule at no charge.
Within 24 hours of your appointment: A fee of up to $150 may apply.
How to Cancel or Reschedule
Appointment adjustments are availability directly in your Mindbloom app (cancel, reschedule). This is the quickest option.
Or, we can assist. Chat with us by clicking the yellow chat icon in the bottom-right corner of this page.
Extenuating Circumstances
We understand that unexpected situations—such as illness, emergencies, or medication delays—can arise. If you need to cancel within 24 hours due to circumstances outside your control, please reach out to us through chat or email. Our team will review your situation and let you know if the fee can be waived.
Why is there a fee for late cancels and no shows?
Your providers reserve time just for you. When appointments are missed or canceled last-minute, it prevents other clients from being able to book that time.
The cancellation fee helps:
Respect your clinician’s time and commitment
Ensure availability for other clients who may be waiting
Support the continued quality of care Mindbloom provides