Accessing Medical Records or Health Information through Mindbloom
Mindbloom prioritizes the confidentiality and secure handling of client health information. This article provides a comprehensive guide on how clients or third parties can request medical records or health information through Mindbloom, ensuring compliance with privacy and security protocols.
Requirements for Accessing Medical Records
For Clients:
To obtain medical records or health information directly, clients must:
Contact Mindbloom directly to initiate the request process for clinical records.
For Third-Party Representatives:
If you are requesting health information on behalf of someone else, the following is required:
A completed Release of Information (ROI) form.
A copy of the client’s government-issued ID to verify authorization.
Ensure all documents align with Mindbloom's submission standards, including avoiding the use of e-signatures. For added accuracy in processing, third-party representatives are encouraged to include the client in communications by CC’ing them on emails when sending the required documents to support@mindbloom.com.
Process for Submitting Documentation
Ensure all required documents (ROI form and government-issued ID) are completed and prepared in accordance with the stated requirements.
Submit the documents to Mindbloom via email at support@mindbloom.com.
Additional requests or follow-up instructions may be communicated if necessary.
Important Notes:
E-signatures are not accepted for the submission of ROI forms or related documents.
Clinical notes and documentation, beyond superbills, can be requested following the outlined process for official records release. Mindbloom ensures secure and accurate data handling for these requests.
Contact Information
For additional assistance or to address specific inquiries related to obtaining medical records, reach out to Mindbloom at support@mindbloom.com. By adhering to these guidelines, Mindbloom ensures a secure and streamlined process for releasing accurate client health information.