If something in the Mindbloom app or web portal isn’t working as expected, here are steps you can try to resolve it.
For the Mindbloom Mobile App
Try these steps:
Log out of the app, then log back in
Delete and reinstall the app from the App Store or Google Play
Restart your device
For the Web Portal (on desktop or browser)
Check that you have a stable internet connection
Clear your browser’s cache and cookies
Try accessing the site using a different browser
Disable any browser extensions that might interfere
Temporarily disable your firewall or antivirus software
Restart your device
If you've tried these steps and the issue continues, we're here to help. Start a chat to connect with our Support team.