Ketamine medication is designed to remain stable, and this formulation does not require refrigeration or ice packs. It remains stable at room temperature, eliminating the need for cold shipping and aligning with the RDT process so there are no temperature-related concerns during transit.
Storage Guidelines
60-Day Shelf Stability: Prescriptions from A&O, Louisville, and Everwell pharmacies are confirmed stable for 60 days without refrigeration. This eliminates the need for cold shipping.
Once Opened: Vials do not require refrigeration once accessed, but the shelf life reduces to 28 days after opening or puncturing.
Shipping timelines:
A&O: 6 business days for fulfillment plus 2 business days for delivery (currently back-ordered, timelines may vary)
Everwell: 3 business days for fulfillment plus 2 business days for delivery
Louisville: 3 business days for fulfillment plus 2 business days for delivery
Inspecting Ketamine Upon Receipt
When your ketamine shipment arrives, follow these steps to ensure its safety:
Visual Inspection: The liquid should be clear and pink in color. If it appears cloudy, discolored, or contains particles, contact Mindbloom Support before using. Do not rely on appearance alone to determine safety — if you have any concerns about temperature exposure or condition, reach out before use.
Document Concerns: If you notice any issues, document the condition of the vial, including photos of the liquid, expiration date, and packaging. Report these to Mindbloom Support for review with our clinical team.
Replacement Options for Expired or Unsafe Medication
If the medication is expired or appears unsafe to use, please contact Mindbloom Support. Provide clear photos of the medication label, including the expiration date, as well as the current condition of the medication. Support will review the information and forward it to the clinician for further evaluation.
Best Practices
Write down the date you first open your vial so you know when the 28-day window ends, as the 28-day window starts once the vial is opened, regardless of how long it was stored before.
Do not use your medication after its Beyond Use Date (BUD) has passed.