Ketamine medication is made to stay stable. This kind does not need a fridge or ice packs. It stays stable at room temperature, so it does not need cold shipping, and there are no temperature worries while it is on its way to you.
Storage Guidelines
60-Day Shelf Stability: Prescriptions from A&O, Louisville, and Everwell pharmacies are safe to keep for 60 days without a fridge. This means no cold shipping is needed.
Once Opened: You do not need to keep vials in a fridge once they are open, but they only last 28 days after you open them or poke them with a needle.
Shipping timelines:
A&O: 6 business days to prepare your order plus 2 business days for delivery (currently out of stock, so times may change)
Everwell: 3 business days to prepare your order plus 2 business days for delivery
Louisville: 3 business days to prepare your order plus 2 business days for delivery
Checking Your Ketamine When It Arrives
When your ketamine shipment arrives, follow these steps to make sure it is safe:
Look at it: The liquid should be clear and pink in color. If it appears cloudy, a different color, or has bits floating in it, contact Mindbloom Support before using. Do not rely on appearance alone to determine safety — if you have any worries about how hot or cold it got, or what shape it is in, reach out before use.
Write down your concerns: If you notice any issues, take photos of the vial, the liquid, the expiration date, and the packaging. Send them to Mindbloom Support so our care team can look at them.
Replacing and Throwing Away Medication That Is Too Old or Not Safe
If the medication is too old or looks unsafe to use, please contact Mindbloom Support. Provide clear photos of the medication label, including the expiration date, as well as the current condition of the medication. Support will review the information and send it to the clinician to take a closer look. Before we can send a replacement, we need proof that you threw the old medicine away. This is needed for strictly controlled medicines like ketamine. This means photos of the medicine and its prescription label.
Helpful Tips
Write down the date you first open your vial so you know when the 28-day window ends, as the 28-day window starts once the vial is opened, no matter how long it was stored before.
Do not use your medication after its Beyond Use Date (BUD), the last day it is safe to use, has passed. Take photos when you throw away strictly controlled medicines like ketamine, as proof. This is very important if you need a replacement.